TEL AVIV — Dozens of Canadian citizens in Israel report feeling abandoned by Ottawa after consular services in Tel Aviv abruptly closed at 4:30 pm daily, limiting access during a crisis, several Canadians and Jewish community leaders say.
The complaints follow Canada’s announcement that it is facilitating commercial flights to evacuate citizens from Israel and Iran. While Foreign Affairs Minister Anita Anand confirmed the plan during media interviews, critics say embassy restrictions are undermining on-the-ground support.
“After 4:30 pm, the embassy is closed,” said one Canadian living in Jerusalem, speaking anonymously. “There is no one to help with emergency paperwork or travel issues.”
Another Canadian volunteer noted that embassy phones are unanswered outside official hours. “We are left scrambling on WhatsApp groups, hoping someone will respond,” they said. They added that a government WhatsApp account advised: “Do not depend on embassy officials to get you out.”
Some Canadians have turned to private options, including sea routes via Cyprus, or are sheltering in bomb shelters with little government coordination. Others remain uncertain about when flights will materialize.
Ottawa’s plan, announced June 19, aims to organize commercial repatriation flights through nearby countries. Minister Anand stated Canada is “developing further options with our allies” but did not provide timelines or details.
Jewish community leaders in Canada emphasize the urgency of reliable consular assistance. They say embassy staff must remain available beyond standard hours to handle travel documentation and liaise with carriers.
Some Canadians fear that delays could imperil their safety amid escalating Iranian missile strikes on Israeli cities.
In response, Global Affairs Canada acknowledged the embassy’s current schedule but urged citizens to register with Registration of Canadians Abroad to receive updates and emergency help. There was no immediate indication that embassy hours would be extended.
This article is based on verified information from Global Affairs Canada, Canadian Jewish News, Global News, and firsthand accounts from Canadians in Israel.